Shipping policy
This Shipping Policy explains how orders placed through wagnerschainsaws.shop are processed and delivered.
Our shipping terms are:
Standard Shipping: Free on all orders
Estimated Delivery Time: 15–20 calendar days
Shipping enquiries should be sent to:
Free Standard Shipping
wagnerschainsaws.shop offers free standard shipping on every order.
Customers are not charged a standard delivery fee for ordinary orders placed through the website.
Any optional service or other charge, if ever offered, will be displayed before the customer completes checkout.
Estimated Delivery Time
Our estimated delivery timeframe is 15–20 calendar days from successful order confirmation.
This timeframe is intended to include normal order processing, fulfilment, transportation and final delivery.
“Calendar days” include weekends and public holidays when calculating the estimated period, although carriers may not physically process or deliver parcels on every day.
UK distance-selling requirements state that goods generally must be delivered within 30 days unless another delivery period has been agreed. Our published 15–20-calendar-day timeframe provides the customer with the expected delivery period applicable to ordinary orders.
Order Confirmation
After a successful order is placed, customers may receive an electronic order confirmation.
Customers should review the confirmation and promptly contact us if the delivery information appears incorrect.
Contact:
Processing
Orders may require processing before being handed to a carrier.
Processing may include payment verification, fraud prevention, stock confirmation, picking, packaging, labelling and preparation for shipment.
Processing is included within our stated estimated 15–20-calendar-day overall delivery timeframe unless we clearly tell the customer otherwise before purchase.
Tracking
Tracking information may be provided when supported by the relevant fulfilment service and carrier.
Tracking events can occasionally take time to update after a label has been created or a parcel has entered a carrier network.
A temporary lack of tracking movement does not necessarily mean the parcel has stopped moving.
Delivery Address
Customers are responsible for entering complete and accurate delivery information during checkout.
This includes the recipient name and sufficient address information for the carrier to identify the delivery destination.
Customers who notice an address error should contact info@wagnerschainsaws.shop as soon as possible.
We cannot guarantee that a delivery address can be changed after the parcel has entered fulfilment or been handed to the carrier.
Failed Delivery
A delivery may fail where, for example, the carrier cannot access the destination, the address is incomplete, delivery is refused or a parcel remains uncollected following an attempted delivery.
If tracking shows a delivery problem, customers should contact us so that we can review the available information.
Lost Parcels
If a parcel appears to have been lost during transportation, customers should contact:
We may investigate with the relevant fulfilment provider or carrier.
Where the seller remains legally responsible for the goods, a carrier problem does not automatically transfer that responsibility to the customer.
UK consumer guidance confirms that where the trader chooses the carrier, the goods generally remain at the trader's risk until the consumer or their nominated recipient takes physical possession.
Incorrect Delivery Status
If tracking states that an order has been delivered but the customer cannot locate it, the customer should first check the delivery location, household members, authorised recipients and any carrier delivery information.
If the parcel still cannot be located, contact info@wagnerschainsaws.shop.
We may investigate the carrier record and available proof of delivery.
Damaged Parcels
If an order arrives damaged, customers should retain the product and relevant packaging where reasonably possible and contact:
Providing photographs of the parcel, label, packaging and damaged goods can help us investigate the matter.
Damage during delivery does not remove statutory rights available for faulty or non-conforming goods.
Multiple Parcels
An order containing multiple items may occasionally be fulfilled in more than one parcel.
Where this occurs, parcels may arrive on different days.
A customer should not assume that an item is missing solely because another part of the order arrives first.
If the complete order has not arrived within the expected period, please contact us.
Delivery Delays
Although most orders are expected within 15–20 calendar days, delivery may occasionally be affected by circumstances such as severe weather, carrier disruption, transport-network problems, customs processing where applicable, security events, public emergencies or incorrect address information.
Where an order is delayed beyond the agreed delivery timeframe, customers retain applicable statutory rights.
UK consumer rules provide remedies where a trader fails to deliver within an agreed period or, in certain circumstances, after an appropriate additional delivery period has been specified.
Orders Not Received After 20 Days
If an order has not arrived after the estimated 15–20-calendar-day delivery period, please contact:
We will review the available order and tracking information and take appropriate steps.
Please provide enough information for us to identify the relevant order.
Customs and Import Processing
Where a shipment crosses an international border, customs processing may affect transportation.
Any tax, duty or mandatory charge that we are legally required to disclose to the customer before purchase will be handled or displayed in accordance with the applicable checkout and legal requirements.
The statement that standard shipping is free refers to the standard transportation charge charged by wagnerschainsaws.shop and does not itself redefine tax or customs obligations imposed by law.
Delivery Restrictions
Some carriers may restrict delivery to certain remote areas, restricted facilities or destinations where transportation of a particular product is prohibited.
If we discover that an order cannot lawfully or reasonably be delivered to the supplied destination, we may contact the customer and, where appropriate, cancel and refund the affected order.
Dangerous Goods and Fuel
Chainsaws, engines and related equipment must not be shipped containing fuel or other restricted hazardous substances in violation of carrier requirements.
Products sold as ordinary retail merchandise will be prepared for transport according to the requirements applicable to the shipment.
Customers returning equipment should follow the return instructions provided by us and should never place fuel or prohibited hazardous material into an unauthorised parcel.
Ownership and Risk
Except where applicable law provides otherwise, risk in goods delivered by a carrier chosen or offered by us does not pass to the consumer until the consumer, or a person identified by the consumer, takes physical possession.
This protects customers where a carrier loses or misdelivers a parcel before delivery.
Cancellation
Customers wishing to cancel an order should contact info@wagnerschainsaws.shop as soon as possible.
If an order has already been dispatched, cancellation may need to be completed through our Return and Refund Policy after the customer receives the parcel.
Statutory cancellation rights remain unaffected.
Changes to This Shipping Policy
We may update this Shipping Policy where necessary because of changes to carriers, fulfilment processes, delivery services, law or operational requirements.
Changes do not retrospectively remove contractual or statutory rights associated with an order that has already been placed.
Contact
For shipping, tracking, late-delivery or delivery-problem enquiries:
Email: info@wagnerschainsaws.shop
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