Refund policy
Thank you for shopping at wagnerschainsaws.shop.
This Return and Refund Policy explains how cancellations, returns, refunds, damaged products, incorrect products and faulty products are handled.
Customer-service enquiries relating to returns and refunds should be sent to:
This policy is intended to operate alongside mandatory rights available to consumers under applicable United Kingdom law.
30-Day Voluntary Return Policy
In addition to statutory cancellation rights, wagnerschainsaws.shop offers customers a 30-day voluntary return period for eligible products.
The 30-day period begins on the date the customer receives the product.
For a voluntary return made after any applicable statutory cancellation period, the product should normally be unused, uninstalled, undamaged and in substantially the same condition in which it was received.
Where reasonably possible, the product should include its original packaging, accessories, instructions and supplied components.
Proof of purchase may be required.
This voluntary policy does not replace or restrict statutory rights relating to faulty, defective, misdescribed or non-conforming goods.
UK Statutory Cancellation Rights
For most distance purchases, UK consumers generally have the right to cancel the contract within 14 days after receiving the goods, without needing to provide a reason, subject to statutory exceptions.
After notifying the seller of cancellation, the consumer normally has a further 14 days to return the goods.
To exercise a statutory cancellation right, customers may send a clear cancellation request to:
The message should provide enough information to identify the relevant order.
A particular cancellation form is not required when the customer provides a clear statement that they wish to cancel.
Cancelling an Order Before Dispatch
Customers who wish to cancel an order before it has been dispatched should contact us as soon as possible at info@wagnerschainsaws.shop.
Where cancellation is possible before dispatch, we will cancel the affected order and arrange the appropriate refund.
If the order has already entered fulfilment or has been dispatched, cancellation may need to be handled as a return after delivery.
This does not reduce any applicable statutory cancellation right.
Return Authorisation and Instructions
Customers should contact us before returning a product so that we can provide appropriate return instructions.
Do not send products to an address found on a shipping label without receiving return instructions, because the original dispatch location may be a carrier facility, fulfilment centre or other location that is not authorised to accept returns.
Contact:
Once the return request has been reviewed, we will provide instructions appropriate to the product and circumstances.
Change-of-Mind Returns
For eligible change-of-mind returns, customers should take reasonable care of the goods while they are in their possession.
Customers may inspect a product to the extent reasonably necessary to establish its nature, characteristics and functionality.
If handling goes beyond what would reasonably be permitted when inspecting the product in a physical shop and causes a reduction in value, applicable law may permit an appropriate deduction from the refund.
For voluntary returns made outside the statutory cancellation period, we may require the product to remain unused, uninstalled and in resaleable condition.
Chainsaws and Mechanical Components
Because many products sold through wagnerschainsaws.shop are mechanical components, customers should confirm compatibility before installation.
Installing a piston, cylinder, carburettor, chain, guide bar, clutch, ignition component or other mechanical replacement part may leave marks or otherwise change its condition.
Such installation may affect eligibility for a voluntary change-of-mind return.
This does not prevent a customer from exercising rights available for a genuinely faulty, defective or misdescribed product.
Fuel, Oil and Hazardous Residue
For safety reasons, machinery or components returned to us must not be shipped containing petrol, fuel mixtures, oils or other substances where carriage would violate carrier or dangerous-goods requirements.
Customers should contact us before returning any product that has contained fuel, lubricant or another potentially hazardous substance.
We will provide appropriate instructions.
Customers should not dismantle, drain or modify equipment in a way that would be unsafe.
Return Shipping Costs
Where a customer makes an ordinary voluntary change-of-mind return after the statutory cancellation period, the customer is generally responsible for the direct cost of returning the product unless we agree otherwise.
For eligible statutory cancellation returns of products that can ordinarily be returned by standard parcel services, the customer may be responsible for the direct return cost where permitted by law.
Where a product is faulty, damaged on arrival, incorrect or otherwise non-conforming and the customer has a valid statutory remedy, wagnerschainsaws.shop will not require the customer to bear return costs that the trader is legally responsible for paying.
For particularly large products that cannot reasonably be returned by ordinary post, customers should contact us before arranging transportation.
Faulty Goods
UK consumer law provides separate remedies when goods are faulty, not of satisfactory quality, not fit for purpose or not as described.
Where applicable, consumers may have a short-term right to reject faulty goods within 30 days and obtain a refund. Depending on the circumstances and timing, repair, replacement, price reduction or final rejection may also be available. Government guidance additionally explains that repair or replacement obligations may apply where faults become apparent within the first six months, subject to the applicable legal rules.
Our voluntary 30-day return conditions do not limit those statutory remedies.
Damaged Products
Customers should inspect their order reasonably promptly after delivery.
If an item arrives physically damaged, please contact:
Where possible, include the order information and clear photographs showing the product, packaging and damage.
Photographs can help us investigate transit damage, but we will not use unreasonable evidence requirements to remove a statutory remedy.
Incorrect Products
If we send an item that is materially different from the item ordered, please contact us at info@wagnerschainsaws.shop.
After verifying the issue, we will arrange an appropriate remedy, which may include replacement or refund depending on the circumstances and the customer’s applicable rights.
Missing Items
If a parcel arrives but one or more ordered products are missing, contact info@wagnerschainsaws.shop.
We may review fulfilment records, package information, tracking details and other relevant information before arranging an appropriate solution.
Refund Processing
Once a returned product has been received and, where appropriate, inspected, we will process the applicable refund.
For statutory cancellation returns, reimbursement must generally be made without undue delay and no later than 14 days after the relevant statutory refund trigger, including receipt of returned goods or appropriate evidence that the goods have been sent back where the legislation so provides.
Refunds will normally be made to the original payment method unless another method is permitted and expressly agreed.
Banking institutions and payment providers may require additional processing time before the refunded amount appears in the customer’s account.
Original Delivery Charges
wagnerschainsaws.shop currently provides free standard shipping on all orders, so there is normally no standard outbound delivery charge to refund.
Where a customer has paid for any optional premium service in the future, statutory rules concerning reimbursement of standard delivery costs will continue to apply where relevant.
Exchanges
Where a customer wants a different product, replacement part or variation, please contact info@wagnerschainsaws.shop.
Depending on inventory and the circumstances, we may offer a replacement, exchange or return-and-reorder process.
Statutory rights remain unaffected.
Items That Cannot Be Returned Under the Voluntary Policy
Our voluntary return policy may not apply to products that have been materially altered, intentionally damaged, improperly installed, modified or used in a way that prevents resale, unless the return concerns a defect or another legal right.
Products specifically personalised or made to a customer’s individual specification may also be excluded from ordinary cancellation where UK law permits such an exception.
Any statutory right that cannot legally be excluded remains fully available.
Abuse and Fraud Prevention
We may investigate returns where there is reasonable evidence of return fraud, product substitution, deliberate damage, false claims or other misuse.
This provision is not intended to prevent legitimate customers from exercising legal rights.
Contact Us
For all cancellation, return, refund, damaged-product and faulty-product enquiries:
Email: info@wagnerschainsaws.shop
Nothing in this Return and Refund Policy excludes, restricts or replaces any statutory right or remedy that cannot legally be excluded under applicable UK law.
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